The Real Estate (Regulation and Development) Act, 2016 (RERA) was enacted to protect homebuyers from unfair practices by builders and promoters. If a builder in Madhya Pradesh violates RERA norms—such as delay in possession, misrepresentation, changes in project layout without approval, or non-compliance with agreed terms—buyers can file a complaint with Madhya Pradesh Real Estate Regulatory Authority (MP RERA).
This guide explains the step-by-step process for filing a complaint in MP RERA, the documents required, fees, timelines, and answers to frequently asked questions (FAQs).
1. Who Can File a Complaint in MP RERA?
A complaint can be filed by:
✔️ Homebuyers (individuals who have booked a property).
✔️ Allottees or flat owners affected by project delays or violations.
✔️ Legal heirs of deceased allottees.
✔️ Association of allottees representing multiple buyers.
✔️ Real estate agents (if they have grievances related to commission or misrepresentation).
2. Grounds for Filing a Complaint Under MP RERA
A complaint can be filed against builders, promoters, or agents for:
✅ Delay in possession – If the builder fails to deliver the property on time.
✅ Misrepresentation of project details – False promises or misleading advertisements.
✅ Changes in approved plans/layout without the buyer’s consent.
✅ Non-registration of the project under RERA.
✅ Demanding extra charges not mentioned in the agreement.
✅ Failure to provide promised amenities like parking, clubhouses, etc.
✅ Defective construction quality after possession.
✅ Cancellation of allotment without reason.
✅ Violation of RERA orders previously issued against the builder.
3. Documents Required for Filing a Complaint
The complainant must submit:
📌 Personal Identification:
✔️ Copy of Aadhaar card and PAN card.
📌 Property-Related Documents:
✔️ Builder-buyer agreement or sale agreement.
✔️ Allotment letter issued by the builder.
✔️ Payment receipts and bank statements (if applicable).
✔️ Possession letter (if already given).
✔️ Project Brochure/Advertisements (if misrepresentation is claimed).
📌 Communication with the Builder:
✔️ Emails, letters, or messages exchanged regarding complaints.
✔️ Legal notices sent to the builder (if any).
📌 Proof of Project Registration:
✔️ RERA registration number of the project (if available).
📌 Affidavit and Complaint Form:
✔️ Affidavit stating facts of the complaint (as per RERA MP format).
✔️ Filled RERA Complaint Form M.
4. Step-by-Step Process to File a Complaint in MP RERA
Step 1: Visit the MP RERA Website
- Go to Madhya Pradesh RERA’s official website:
https://rera.mp.gov.in
Step 2: Register and Login
- Click on “File a Complaint” section.
- New users: Register with email ID and mobile number.
- Existing users: Login using credentials.
Step 3: Fill the Online Complaint Form
- Select “Authority” or “Adjudicating Officer” based on the type of complaint:
- Authority: For general complaints about project delays, misrepresentation, or non-compliance.
- Adjudicating Officer: If claiming compensation for financial losses.
- Enter complainant details (name, address, contact details, PAN, Aadhaar, etc.).
- Enter builder details (name, project name, RERA registration number, location, etc.).
- Mention exact grievance with evidence.
- Upload supporting documents in PDF format.
Step 4: Pay the Complaint Filing Fee
- Fee for filing a complaint in MP RERA: ₹5,000.
- Fee for filing before Adjudicating Officer: ₹1,000.
- Payment is made online via net banking, UPI, debit/credit cards.
Step 5: Submit the Complaint and Receive Acknowledgment
- After submission, you will get a Complaint Registration Number for tracking.
5. What Happens After Filing the Complaint?
📍 Step 1: Notice to Builder – MP RERA issues a notice to the builder to respond within 30 days.
📍 Step 2: Hearing Date Assigned – Both parties appear before the RERA Authority or Adjudicating Officer.
📍 Step 3: Mediation (if possible) – If feasible, a settlement is attempted.
📍 Step 4: Final Order – MP RERA issues a final decision and orders relief (compensation, refunds, penalties, etc.).
6. Remedies Available to the Complainant
🔹 Refund of full amount paid + interest.
🔹 Compensation for financial loss or mental harassment.
🔹 Penalty imposed on the builder.
🔹 Rectification of defects in construction.
🔹 Timely completion of the project with strict monitoring.
7. Appeal Process: What if You Are Not Satisfied with MP RERA’s Decision?
If dissatisfied, you can appeal to the Real Estate Appellate Tribunal (REAT) within 60 days of the MP RERA order.
Steps to appeal:
- File Form L on the MP RERA portal.
- Pay the prescribed appeal fee (₹5,000).
- Attend hearings at the Madhya Pradesh Real Estate Appellate Tribunal.
If still dissatisfied, you can approach the High Court within 60 days of the Tribunal’s decision.
8. FAQs on Filing a Complaint in MP RERA
Q1. Can I file a complaint against an unregistered project?
Yes, you can complain about an unregistered project if it violates RERA registration norms. The builder may face penalties.
Q2. Is legal representation necessary for filing a RERA complaint?
No, a complainant can file the case without a lawyer, but legal assistance is recommended for complex matters.
Q3. Can I file a complaint in MP RERA if I am an NRI?
Yes, NRIs can file complaints under MP RERA, either online or through an authorized representative.
Q4. How long does MP RERA take to resolve complaints?
RERA aims to resolve complaints within 60 days, but complex cases may take longer.
Q5. What if the builder refuses to comply with MP RERA’s order?
If a builder fails to follow RERA’s order, they may face:
- Penalty up to 10% of project cost.
- Jail up to 3 years under Section 63 of RERA.
Q6. Can I claim compensation for mental harassment caused by the delay?
Yes, you can file a complaint before the Adjudicating Officer and claim compensation for mental agony and financial loss.
Q7. Can multiple homebuyers file a joint complaint?
Yes, a group of buyers can file a collective complaint if affected by the same issue.
9. Conclusion
MP RERA provides quick relief to homebuyers against unfair practices by builders. By filing a complaint online, buyers can demand refunds, compensation, or legal action against errant builders. Timely action under MP RERA ensures transparency and accountability in the real estate sector.
For more details, visit https://rera.mp.gov.in. 🚀
Disclaimer: This information is intended for general guidance only and does not constitute legal advice. Please consult with a qualified lawyer for personalized advice specific to your situation.
Advocate J.S. Rohilla (Civil & Criminal Lawyer in Indore)
Contact: 88271 22304